Who is Selin suitable for?
Selin is ideal primarily for FBM sellers who want to manage their sales on Amazon efficiently. However, it is also useful for FBA sellers, providing them with basic analytical data. Selin is most beneficial for resellers, meaning sellers offering ASINs shared with other merchants, where competing for the so-called Buy Box is crucial. If you are looking for a way to better understand the market and gain a competitive edge, Selin is the right choice for you.
Which marketplaces can I connect?
You can analyze all European Amazon marketplaces, including Turkey (TR) and the United Kingdom (UK). In the coming months, we plan to expand connectivity to include Amazon USA, Canada, and Mexico, enabling you to cover an even larger portion of the global market.
How often is Amazon data updated?
Amazon data is updated several times a day. If there is a change, such as a price adjustment, fees, or gaining/losing the Buy Box, we receive a notification and reflect this change in your user interface within minutes. Sales, returns, and refund data are also synchronized multiple times a day to ensure maximum accuracy and timeliness.
Can I rely on the accuracy of the data?
Yes, you can. We pull data directly from the Amazon API and take all relevant factors into account, such as VAT Calculation Settings, B2B orders, Returnless refunds, the VAT rate by the delivery country, and more. As a result, our statistics are accurate and reliable, so you can rely on them 100% for managing your business. The only possible delay might occur with refunds, as Amazon provides information about returned transactions with a delay, sometimes up to a month. Therefore, it is recommended to evaluate data from the previous month with a few days' or a week's delay to ensure maximum accuracy.
Is my data safe?
Yes, your data is completely safe with us. We adhere to a strict privacy policy and never share confidential information about your sales or financial performance with third parties. We use advanced security technologies, including data encryption and secure infrastructure, to ensure your information is as protected as possible. Our services meet the highest security standards, including valid certifications, which you can find [here]. With these measures in place, you can focus on growing your business knowing that your data is protected.
How difficult is it to connect Selin to an Amazon account?
Connecting Selin to Amazon is quick and takes only a few minutes. Simply register on our website, where we guide you through the entire process step by step. In three simple steps, you'll be ready:
1. Create an account.
2. Connect it to your Amazon account (just three clicks).
3. Upload purchase prices.
Then you can start analyzing data immediately. If you need any assistance, we are always available by phone or email.
How long will it take to download data after registration and connection?
Data downloading typically takes just a few minutes, at most an hour. Even for the largest sellers with thousands of orders and products, the entire process should not exceed 24 hours.
I have tens/hundreds of thousands of products - can Selin handle such a volume of data?
Yes, Selin can easily handle a portfolio of up to 50,000 active products and tens of thousands of orders. If you have more products, it's not an obstacle - just contact us in advance so we can set up an individual plan for you. More information can be found in our pricing guide.
I need a detailed explanation of how Selin works - where should I start?
If you need a detailed explanation of how Selin works, do not hesitate to contact us at support@selinapp.com. We typically respond to inquiries within 2 hours. During weekends and holidays, responses may be slightly delayed, but we always strive to respond as quickly as possible. For urgent matters, you can also reach us by phone at +420 602 465 040.